Refund/Return Policy – Mercurious Marketing LLC

Effective Date: February 2026

This Refund & Return Policy applies to services provided by Mercurious Marketing LLC (“Company,” “we,” “our,” or “us”) through our website:

Home

By booking our services, you agree to the terms outlined below.

1. Nature of Services

Mercurious Marketing LLC provides event planning and organizing services, including but not limited to:

Because our offerings are service-based and customized, refunds are governed by the conditions described in this policy.

Full payment is required at the time of booking and contract signing.
Payments are processed securely via debit or credit card through authorized company representatives over the phone.
The website does not provide checkout or online payment processing.
Booking confirmation is issued after successful payment authorization.

Customers may request a refund within 30 (thirty) calendar days from the date of booking/payment, subject to the following conditions:

The request must be submitted in writing via email or contact form.
Services must not have been fully delivered or substantially executed.
No major event arrangements or non-recoverable vendor payments have been finalized.

If eligible, refunds will be processed according to the original payment method.

Refunds may not be granted in the following cases:

Refund requests submitted after 30 days from booking date.
Services already delivered or completed.
Event date occurring within the refund eligibility period where preparation work has already begun.
Third-party vendor costs already incurred on behalf of the customer.
Customer cancellation after final confirmations or execution phase.

In certain circumstances, partial refunds may be issued at the Company’s discretion, including:

Any applicable deductions will be clearly communicated to the customer.

All cancellation requests must be submitted through:

The request must include:

Approved refunds are typically processed within:

7–14 business days, depending on banking institutions and payment providers.

Processing times may vary based on card issuer policies.

Customers agree to contact Mercurious Marketing LLC first to resolve any billing concerns before initiating a chargeback or dispute with their bank.

Unauthorized chargebacks may result in:

Suspension of services
Additional administrative review
Submission of signed agreements and communication records to payment processors.

Refunds may be adjusted or rescheduled rather than refunded in situations beyond our reasonable control, including but not limited to:

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.

For refund or cancellation inquiries, please contact:

Mercurious Marketing LLC
3363 N Chatterton Ave
Boise, ID 83713-1957, USA